Customer Success Specialist in Oviedo
Full Time • FLORIDA
Customer Success Manager - In Person in Oviedo
CURIS System is seeking a proactive and customer-focused Customer Success Manager (CSM) to build strong relationships with clients, drive product adoption, and ensure long-term customer satisfaction and retention. The ideal candidate will act as a trusted advisor, helping customers achieve their business goals while maximizing the value of our products/services and will play a critical role in customer satisfaction, supporting ticket management, CRM integrity, prospecting initiatives, and sales coordination. This position serves as a central hub between customers, sales, service, and marketing teams.
Success in this role requires professionalism, technical curiosity, follow-through, and the ability to balance structured processes with proactive customer engagement. This position is full-time, in-person, at our headquarters in Oviedo, FL. Occasional travel is required.
Key Responsibilities
- Manage a portfolio of customer accounts and serve as the primary point of contact for support
- Build and maintain strong, long-term client relationships
- Drive customer training, onboarding, implementation, and product adoption
- Monitor customer health metrics and proactively address risks
- Conduct regular check-ins to proactively follow up with customers
- Identify upsell and cross-sell opportunities in collaboration with sales
- Advocate for customers internally and provide feedback to product and engineering teams
- Resolve customer issues and coordinate with support teams when needed
- Create, manage, and close support tickets
- Provide first-level troubleshooting (escalating complex issues as needed)
- Ensure timely follow-ups and accurate documentation
- Prepare weekly support reports
- Maintain accurate CRM records (accounts, contacts, notes, reminders)
- Prepare quotes and provide order support
- Process RMAs and coordinate related documentation
- Schedule and manage automated outreach sequences
- Assist in development and administration of customer surveys
- Track satisfaction metrics and customer feedback
- Assist with product demonstrations (virtual and onsite)
Qualifications
Required
- Full-Time on-site availability in Oviedo, FL
- B2B customer service or inside sales experience
- Basic technical troubleshooting skills
- CRM experience
- Strong written and verbal communication skills
- Exceptional organization skills and attention to detail
- Professional phone presence
- Ability to manage multiple systems and processes
- Willingness to learn technical products
- Ability to travel (15% of the time)
Compensation: $26.00 - $34.00 per hour
Decontamination Equipment
Welcome to CURIS System, the leading innovator in decontamination equipment designed to meet the rigorous demands of today’s contamination control standards. Our pioneering hydrogen peroxide-based portable disinfection equipment provides high-level disinfection that can be effectively utilized in any environment without sacrificing power or reliability. Whether you’re looking to address the needs of biosafety-level laboratories, cleanrooms, pharmaceutical manufacturing facilities, health-care facilities, or any industry requiring meticulous bio-decontamination, our solutions offer unmatched portability and efficacy. As experts in industrial decontamination, we ensure that our systems deliver consistently thorough treatments, helping maintain safety and a high-level of sterility assurance in an environment.
At CURIS System, we understand the importance of reliable decontamination equipment in preventing cross-contamination and minimizing human error. Our advanced technology not only reduces the need for harmful or toxic chemicals but also includes comprehensive documentation capabilities, allowing users to record and track disinfection data. We blend cutting-edge technology with strategic processes, ensuring superior contamination control.
Careers
Interested in exploring career opportunities with CURIS System?
As a global leader in decontamination technology, we continue to experience rapid growth and are always interested in speaking with new talent interested in joining our team.
From administrative staff to engineering and research/development to sales and everything in between, we are always looking for people to join our journey in making a difference.
From administrative staff to engineering and research/development to sales and everything in between, we are always looking for people to join our journey in making a difference.
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