Customer Success Specialist in Oviedo
Full Time • FLORIDA
Customer Success Specialist - In Person in Oviedo
CURIS System is seeking a highly organized, detail-oriented, and proactive Customer Success Specialist to support our customers and sales team. This role is full-time, In person, in our headquarters located in Oviedo, FL. It is ideal for an entry- to mid-level professional with exceptional communication skills, strong administrative discipline, and the ability to manage multiple systems and processes simultaneously.
The Customer Success Specialist plays a critical role in customer satisfaction, support ticket management, CRM integrity, prospecting initiatives, and sales coordination. This position serves as a central hub between customers, sales, service, and marketing teams.
Success in this role requires professionalism, technical curiosity, follow-through, and the ability to balance structured processes with proactive customer engagement. Occasional travel is required.
Key Responsibilities
- Serve as first point of contact for customer calls and emails
- Create, manage, and close support tickets
- Provide first-level troubleshooting (escalating complex issues as needed)
- Ensure timely follow-ups and accurate documentation
- Prepare weekly support reports
- Maintain accurate CRM records (accounts, contacts, notes, reminders)
- Prepare quotes and provide order support
- Process RMAs and coordinate related documentation
- Research and build targeted sales prospect lists
- Schedule and manage automated outreach sequences
- Assist in development and administration of customer surveys
- Track satisfaction metrics and customer feedback
- Proactively follow up with customers
- Assist with product demonstrations (virtual and onsite)
Qualifications
Required
- Strong written and verbal communication skills
- Exceptional organization and attention to detail
- Professional phone presence
- Ability to manage multiple systems and processes
- Willingness to learn technical products
- Ability to travel
- On-site availability in Oviedo, FL
Preferred
- CRM experience
- B2B customer service or inside sales experience
- Prospecting experience
- Basic technical troubleshooting skills
Compensation: $23.00 - $27.00 per hour
Decontamination Equipment
Welcome to CURIS System, the leading innovator in decontamination equipment designed to meet the rigorous demands of today’s contamination control standards. Our pioneering hydrogen peroxide-based portable disinfection equipment provides high-level disinfection that can be effectively utilized in any environment without sacrificing power or reliability. Whether you’re looking to address the needs of biosafety-level laboratories, cleanrooms, pharmaceutical manufacturing facilities, health-care facilities, or any industry requiring meticulous bio-decontamination, our solutions offer unmatched portability and efficacy. As experts in industrial decontamination, we ensure that our systems deliver consistently thorough treatments, helping maintain safety and a high-level of sterility assurance in an environment.
At CURIS System, we understand the importance of reliable decontamination equipment in preventing cross-contamination and minimizing human error. Our advanced technology not only reduces the need for harmful or toxic chemicals but also includes comprehensive documentation capabilities, allowing users to record and track disinfection data. We blend cutting-edge technology with strategic processes, ensuring superior contamination control.
Careers
Interested in exploring career opportunities with CURIS System?
As a global leader in decontamination technology, we continue to experience rapid growth and are always interested in speaking with new talent interested in joining our team.
From administrative staff to engineering and research/development to sales and everything in between, we are always looking for people to join our journey in making a difference.
From administrative staff to engineering and research/development to sales and everything in between, we are always looking for people to join our journey in making a difference.
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